Returns Policy

At Cosmosora, we want you to love the decor items you purchase from us. If for any reason you are not completely satisfied, we’re here to help.

Returns

  • You have 30 days from the date you receive your order to initiate a return.
  • To be eligible for a return, the item must be unused, in its original condition, and in its original packaging with all tags attached.
  • Certain items, such as custom-made products, are non-returnable unless they arrive damaged or defective.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If your return is approved, we will issue a refund to your original payment method within 7-10 business days.
  • Please note that shipping fees are non-refundable.

Exchanges

  • We will only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within 30 days of receiving your order.

How to Initiate a Return

To start a return or exchange, please contact us at [email protected] with your order details and reason for return. We will guide you through the return process.

For any further questions or concerns, feel free to reach out to us. We are committed to ensuring a smooth shopping experience at Cosmosora.